Hi Nadine,
As we stated in our email, we contacted you with a solution to your problem within six hours. We did not hear back from you.
As stated in your welcome email, and in your ‘my student account’ directly above the download links, the password for the PDF files is your email address. Simply copy and paste it.
We hope you’ve received our correspondence, and we wish you the best of luck in your IELTS study.
