Hi Michael,
I can’t seem to locate your billing information. In order to help you further, please indicate:
a. When you made each payment (mm/dd/yyyy)
b. Then exact name that you used in your billing information;
c. The email that you used in your billing information
d. The transaction ID if you have it in your post-purchase email receipt
This will help us to locate your payment and make the necessary corrections.
aeadmin