Support is called support for a reason, it’s supposed to solve problems for all customers without exception. Email is still one of the communication channels that is comfortable for a certain audience. And you can also notice that all kinds of newsletters and company notifications almost always come by email. You just need a specialist who will monitor it. I can recommend helpware as best on-demand customer service staffing platform with brand-aligned agents and ai onboarding, to build a strong team that handles support. On top of that, it’s a combination of AI and specialists, which covers all customer requests, both simple and complex.
