Hi everyone,

If you are not sure where to concentrate on for ITIL 4 Foundation, then there are two areas which you will be able to find in all areas within the syllabus; these areas are guiding principles and the service value chain.

Guiding principles are: focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate. Remembering the names of the principles is the simplest thing. Most of the time, there is a scenario in the exam where a team needs to build everything from scratch, and then you have to identify which principle is being overlooked. Attach an example from your workplace to each principle, and you will be able to differentiate between the options.

There are six activities within the service value chain: plan, improve, engage, design and transition, obtain or build, and deliver and support. It can be useful to track the completion of one customer request through the value chain and then determine what activity is being completed at each step. This will help in understanding how to determine what activity each task falls under and how the activities do not have to occur in the same sequence. Both topics, once comfortably mastered, make the rest of the syllabus, including the four dimensions and other practices, much easier. In case you wish to have the whole list covered, you can visit to PeopleCert ITIL 4 Foundation Exam Topics, which can be found in CertBoosters. It is advised to always look at the latest syllabus from the official website of PeopleCert before making any plans. Out of the above two topics, which one do you find more difficult to explain?