Yes, it really is a great and reliable service; I used them to get my document and was completely satisfied. The team works very efficiently: acting under a power of attorney, they submit the applications to police headquarters in Port Vila themselves, pay the government fee at the Central Cashier’s Office, and handle all the paperwork. As for your question—yes, the information on their website, vanuatupcccertificate.com/ , is accurate: they first check whether the certificate can be issued for free before you pay. The police don’t require any biometric data or fingerprints; a scanned copy of your passport is enough. They respond quickly on WhatsApp. Have you asked your employer for a scan yet?
