AEHelp subscription issues

[Anonymous]

Hi
I subscribed and paid $39, but still the courses are not available for me. I logged in and navigated to Full Online Academic IELTS course link and clicked the dropdown menu, Listening Section Part A is accessible by default, when I click Listening Section Part B it give link which says Full course only, when I click the link it again navigates to payment page, which indicates that I have to make the payment again. Please help

[aeadmin]

Hi Ziauddin, please make sure you are logged in with your user account and try accessing the course materials again. If the problem continues, please let us know!

[Anonymous]

Yeah, I have the same problem.

[aeadmin]

Hi Michael,

I can’t seem to locate your billing information. In order to help you further, please indicate:

a. When you made each payment (mm/dd/yyyy)
b. Then exact name that you used in your billing information;
c. The email that you used in your billing information
d. The transaction ID if you have it in your post-purchase email receipt

This will help us to locate your payment and make the necessary corrections.

[Author]

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